Above: Graphic logo for the Rady School of Management.
Healthcare has always been a high-stakes business. Lives are on the line every day. And now that reimbursement is directly linked to a variety of quality and patient perception of care (HCAHPS) metrics, the stakes are even higher.
No doubt you have a strategy for meeting these challenges. But the best-laid plans can be derailed by conflict. In healthcare, conflict and the communication breakdowns that result can have costly consequences—for patient care, safety, and satisfaction.
Developed by the National Conflict Resolution Center, this course provides a comprehensive set of communication skills and introduces useful strategies for managing conflicts in the healthcare field.
Date: May 7th from 8am - 5pm
Registration fee includes course materials, campus parking and meals.
For more information, visit http://www.rady.ucsd.edu/exec/open/cr-healthcare/