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Study finds it’s easy to mislead in email

Audio

Aired 4/19/09


As more and more people communicate through email, it's important to consider how often and why miscommunication happens within the medium. Host Tom Fudge talks with experts about the ambiguity and tone in email communication.

Guests:

  • Nick Epley is an Assistant Professor of Behavioral Science at the University of Chicago. He joins us by phone from Chicago.
  • Nancy Flynn is the director of the E-policy Institute and author of E-mail Rules. She joins us by phone from Columbus, Ohio.

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