Thursday, June 30, 2011
What is an Ombudsman program? Well, according to the Navy:
The hospital's Ombudsman Program plays a vital role in establishing and maintaining current and accurate communication between the command and the family members of its deployed sailors.
Translated, the Ombudsman Program at Camp Pendleton helps make sure military families have the latest information on what services the hospital can provide for them, be it a doctor's appointment or even a possible job opening at the hospital. The Navy Medical Inspector General sited NHCP for best practices, in part because it has a special civilian position called a Family Readiness Operator, or FRO, who's job it is to make sure military families on base stay in the know and get their questions answered.
The FRO at Camp Pendleton is named Raphael Sanchez. Says Sanchez:
"One of the things I like to do is hold a monthly event for the family members of our deployed staff. This gives them the opportunity to meet with one another, meet their family readiness assistants, myself and the ombudsman. This also gives them an evening of fun and relaxation."
If you'd like more information about the Ombudsman Program at Naval Hospital Camp Pendleton, click here.