Workplace expert on managing a mean boss

The word "boss" instantly invokes thoughts, emotions, and even images of higher-ups that are generally negative. Most of us have bosses and most of us also don't know how to deal with them. Does it have to be this way? BJ Gallagher, author of YES LIVES IN THE LAND OF NO , argues that employees actually have more power and control over his or her boss than previously thought.

Guest:

• BJ Gallagher is author of the book YES LIVES IN THE LAND OF NO: A Tale of Triumph over Negativity .