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Retired San Diego 911 Operator Writes About Handling Emergencies, Large And Small

We're sorry. This audio clip is no longer available. A transcript has been made available.

Thanks to smart phones and Caller ID, when you pick up a phone these days, you usually know who's calling you.

But for 19 years, working with the San Diego Police Department, Lucia Tulumello never knew who was on the other end of the line or what they needed, or even if they'd be alive by the end of the call.

Tulumello worked as a 911 dispatcher, one of the usually unsung heroes of our public safety system.

She's compiled a number of her scariest, saddest, and strangest calls in a new book called "9-1-1 What Is Your Emergency?".

Today, on KPBS Midday Edition Tulumello shares some of the most memorable stories and learn what kept her answering emergency calls for nearly two decades.

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