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Quality of Life

Delays Continue Due To Southwest Computer Glitch

Air travelers endured extensive delays at Lindbergh Field for a second day Thursday as Southwest Airlines continued to recover from a massive computer glitch that temporarily halted all its flights.

Three of the airline's arrivals scheduled at San Diego International Airport over the day were canceled, as were four departures, officials reported. A total of 21 arrivals were postponed, along with the same number of departures.

Southwest "began experiencing intermittent performance issues" Wednesday afternoon, which prompted a temporary halt to all flights that had not yet left the gate, according to the airline. The ground stop was lifted around 1 p.m., but delays continued.


More than 220 flights nationwide were canceled because of the mishap, according to Southwest spokeswoman Linda Rutherford.

"I want to start off by once again apologizing to our customers and reiterating that your experience throughout the past 24 hours is not the service you should expect from Southwest Airlines," Rutherford said. "Most of our systems are back online this morning following yesterday's technology outages, but recovery will take some time."

Additional cancellations and delays are possible as the airline positioned its aircraft and crews, Rutherford said.

Airport officials thanked travelers for their patience and urged them to check the status of their flights before heading to Lindbergh Field.

"Thank you for hanging in there with us," Rutherford said. "We will have more information later regarding flexible rebooking, and we will continue to work with each and every affected customer to make this right."