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Report: SD Food Stamp Phone Line Drops 350,000 Calls Per Month

A San Diego County report says a phone system to help people apply for food stamps and other benefits drops five out of six calls.

U-T San Diego says the report concludes that 350,000 calls a month don't get answered. The report says people who do get through must wait an average of more than 30 minutes.

The study says the county's Health and Human Services Agency needs more workers and phone lines to handle the load.

Director Nick Macchione says the agency plans to add at least 50 phone lines and nearly 100 new call-center employees.

Comments

Avatar for user 'Peking_Duck_SD'

Peking_Duck_SD | February 8, 2012 at 5:30 p.m. ― 2 years, 6 months ago

In an article just yesterday, we saw the priority of the nit-wit county board of supervisors:

A new football stadium:

http://www.kpbs.org/news/2012/feb/06/sup-ron-roberts-previews-state-county/#c11390

I didn't hear the "state of the county" addressing social services here, they were only addressing a chargers football stadium.

This is an absolute outrage.

I am tired of not only feeling non-represented by every single county board of supervisors, but I question whether they are even meeting their basic job descriptions.

Aren't they paid tax dollars by the state and federal governments to be effectively providing these services.

Since once against looks like nobody in this cowtown cares about things like this, I guess I am going to have to start digging around and finding the appropriate state and federal officials to report these maggot supervisors to.

I am not even on food stamps and am outraged by their incompetence.

I realize many needing government assistance have trouble finding the access to proper channels to get their voices heard (and that's what these criminals Horn, Jacobs, and the rest bank on), so I am more than happy to shower the inboxes of state officials and federal officials to report this incompetence and provide a link to this story.

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Avatar for user 'Peking_Duck_SD'

Peking_Duck_SD | February 8, 2012 at 5:35 p.m. ― 2 years, 6 months ago

Here is a link to the state HHS contacts page in Sacramento.

http://www.chhs.ca.gov/pages/contact.aspx

I am phoning them in the morning to express outrage at the county of San Diego's incompetence.

I recommend anyone who has had difficulty with this phone system o do the same, or even if you aren't receiving these benefits but are outraged at the sham being conducted in our county, phone them!

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