A Customer-Friendly IRS

KPBS | By KPBS Public Broadcasting

Published February 13, 2007 at 9:04 AM PST

This story was published more than 17 years ago.

As one of the most despised government agencies, the IRS wants to hear what you think of them. We ask Gary Lundberg, a local volunteer who acts as a liaison between taxpayers and the IRS, why he chos

Tom Fudge: In a couple of months, it'll be time to get our annual income taxes filed and squared away. So this is the time of year when we all get a little closer to the IRS. It would take a very strange person to love the tax collector. But the IRS is concerned about its image, and it wants to at least appear to be customer-friendly.

Gary Lundberg is a member of the Taxpayer Advocacy Panel of the IRS. It's his job to hear people's concerns and act as a liaison between the taxpayer and the IRS.

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Lundberg and other TAP members can be contacted at (888) 912-1227 or www.improveirs.org . Taxpayers who want another contact for specific tax problems, other than filling out forms, should call (213) 576-3140.

Guest

Gary Lundberg, advocate for the IRS's Taxpayer Advocacy Panel

End Music: Hey-Hee-Hi-Ho by Medeski, Martin, and Wood, from the album Combustication (1998)