Skip to main content

BREAKING NEWS: KPBS Radio is experiencing technical difficulties with our ability to broadcast normal programming via the on-air signal. FM programming remains normal on our web livestream.

ALERT: KPBS Radio is undergoing scheduled upgrade work which may result in temporary signal outages.

LATEST UPDATES: Tracking COVID-19 | Vaccines | Racial Justice

California Regulators Cite Kaiser Permanente For Mental Health Lapses

— State regulators say Kaiser Permanente has mismanaged its mental health services. The reprimand comes after years of complaints from Kaiser therapists.

In a new report, California regulators say Kasier Permanente has been giving short shrift to mental-health care.

In its report, the California Department of Managed Health Care found a number of deficiencies.

For example, the agency says Kaiser gave false information to patients, saying individual counseling sessions wouldn't be covered. Kaiser also made patients wait too long between appointments.

Kaiser admits it's had some problems, and says it's making a number of improvements. For instance, Kaiser just added six more therapists to one of its facilities in Santa Rosa.

Jim Clifford, a Kaiser therapist in Otay Mesa, said it's about time management faced the music.

"We're glad that we've finally been able to break through the denial on the part of senior leadership, and focus attention on this very serious problem," Clifford said. "We're very concerned about our patients. Some of them struggle with bipolar disorder, severe depression, and anxiety."

State regulators say depending on their follow-up investigation, they may fine Kaiser and order specific changes.


San Diego News Now podcast branding

San Diego news; when you want it, where you want it. Get local stories on politics, education, health, environment, the border and more. New episodes are ready weekday mornings. Hosted by Anica Colbert and produced by KPBS, San Diego and the Imperial County's NPR and PBS station.

  • Need help keeping up with the news that matters most? Get the day's top news — ranging from local to international — straight to your inbox each weekday morning.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Curious San Diego banner

Want more KPBS news?
Find us on Twitter and Facebook, or sign up for our newsletters.

To view PDF documents, Download Acrobat Reader.