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The man whose frustrating call to Comcast went viral says the customer service rep should not be fired. Ryan Block says the problem he encountered is far more systemic than one person.

In case you missed it, a customer posted eight minutes of a bleak call with Comcast. His attempt to cancel his cable set a new standard for bad customer service.

A Comcast service call making the rounds this week sounded really familiar to millions of Americans. But some companies have figured out how to make the universally unpleasant experience a lot better.

The vote begins a months-long process to collect — once again — public comment on how the government should regulate Internet service providers. The FCC is repealing Obama-era rules.

Also in this week's tech headlines: Visa looks to boost online shopping, a Wall Street cyber scare, and fears that driverless cars could be used as "lethal weapons."

The rules would require Internet providers to tell consumers what data they collect and get consent before selling. Republicans said ISPs were facing stricter regulations than companies like Google.

The vote begins a months-long process to collect — once again — public comment on how the government should regulate Internet service providers. The FCC is repealing Obama-era rules.

The new telecom chief is moving to halt one part of the sweeping rules for Internet service providers, which were passed last year in part based on "net neutrality" regulations.

Internet service providers will have to ask consumers before collecting and selling their data. However, the new rules do not apply to Google, Facebook and other tech giants.

The vote, however, was delayed for several hours as regulators negotiated a budget deal on another issue: the expansion of a phone subsidy to begin covering Internet access.