Scripps CEO Discusses New Book On Leadership
Tuesday, December 23, 2014
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In his first book, Chris Van Gorder shares his journey from police officer to president and CEO of Scripps Health.
"The Front-Line Leader: Building a High-Performance Organization from the Ground Up" is about leadership and lessons learned from decades in the health care industry that Van Gorder said anyone could start using today to build a successful business.
“Police work is about protecting the community, making it a better place, educating citizens, developing warm and caring relationships, and ultimately doing the right thing, not the convenient thing, so as to give citizens someone to look up to and believe in. Businesses that follow these same principles lay the groundwork for lasting success,” Van Gorder said.
“As much as companies talk about accountability and spend millions on ‘corporate social responsibility’ programs, managers seldom understand what practical steps to take for an ethic of service that makes accountability meaningful.”
Van Gorder has led Scripps Health since 2000.
Van Gorder's 8 Principles of Front-Line Leadership from "The Front-Line Leader":
• Connect with your people.
Put in the time and energy. You can’t be effective as a distant boss.
• Fill the information gap.
When people have the same information, they reach similar conclusions.
• Tell your stories.
Openly share your experiences. Forge those emotional connections.
• Always ask, “What if?”
Think long term and big picture. Be ready to fall up.
• It’s an all or nothing deal.
Responsibility and authority must come with accountability.
• Leave no one behind.
Protect and serve your people. Be their greatest advocate.
• Share a piece of yourself.
Employees want to know who you are as a person.
• Bring your mission to life.
Genuine, heartfelt actions speak louder than words.
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