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How To Navigate Frustrating Customer Service Experiences 'The Smart Way'

"The Smart Way to Deal with Stupid People: How some get what they want...and others don't" is a guidebook to navigating frustrating customer service interactions by author David Silvey.
David Silvey
"The Smart Way to Deal with Stupid People: How some get what they want...and others don't" is a guidebook to navigating frustrating customer service interactions by author David Silvey.
How To Navigate Frustrating Customer Service Experiences 'The Smart Way'
GUESTDavid Silvey is author of "The Smart Way to Deal with Stupid People."

Let's say you have a question or some need for service. It could be a repair, a health issue, a flat tire. Maybe you've got an airline connection that needs to be dealt with and things aren't going well.

You make a call, or stand in line, and the person you wind up dealing with is not helpful. You might even say the person was clueless, rude or stupid.

What do you do next? A guidebook is out there to help you through your next encounter with harried or unresponsive service worker.

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The book is called, "The Smart Way to Deal with Stupid People," and it's written by someone who's been on both sides of those difficult conversations -- customer satisfaction and operations manager David Silvey.

A big decision awaits some voters this July as the race for San Diego County’s Supervisor District 1 seat heats up. Are you ready to vote? Check out the KPBS Voter Hub to learn about the candidates, the key issues the board is facing and how you can make your voice heard.