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New Call Center Encourages Apprehensive Immigrants To Complete The Census

Workers preparing for a phone bank campaign to spread awareness about the U.S...

Photo by Ebone Monet

Above: Workers preparing for a phone bank campaign to spread awareness about the U.S. Census to immigrants.

There’s a new phone bank open in City Heights to help members of San Diego’s refugee and immigrant populations complete the census.

Advocates say answering questions about the number of people in a household may be intimidating and, likely, unfamiliar to some people within these communities.

The call center is part of a hub made up of 15 organizations that work directly with immigrant and refugee populations. Hatem Mohtaseb, a regional organizer with Partnership for the Advancement of New Americans or PANA, based in City Heights, said there are obstacles to convincing refugees to complete the census.

“Our community is dealing with trauma here in the U.S. with the Trump administration, and the weaponization of the citizenship question, for example, created a lot of fear in our community. So it made our job harder but we’re trying to do our best,” Mohtaseb said.

Reported by Ebone Monet , Video by Roland Lizarondo

San Diego County is among the region that is considered the most challenging in the state of California to accurately count in the upcoming census. Workers are translating materials into more than 13 languages and are calling people within San Diego’s immigrant population to share information and answer questions about the census.

“For the refugee community this is probably the first time hearing about census or participating in the census, and that requires a lot of work and requires building a hub of trusted community messengers to engage and help our community to participate in census,” he said.

The goal is to reach 14,000 people within the next five weeks. Census data is used to determine how many seats each state gets in the U.S. House of Representatives and how billions of federal dollars are allocated.

San Diego News Matters podcast branding

There's a new call center open in City Heights to help members of San Diego's refugee and immigrant populations complete the census. Plus, immigrants with professional degrees from their home countries face big challenges to work again in the U.S. Hear how skilled professional immigrants can re-train and fill jobs where they are needed most, in this country. Also ahead, ... Read more →

Aired: January 14, 2020 | Transcript

Photo of Ebone Monet

Ebone Monet
Speak City Heights Reporter

opening quote marksclosing quote marksI cover the large community that is City Heights, which is known for its diversity. I bring curiosity and compassion to all my stories.

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