How Bob's Red Mill Company Became A Gluten-Free Giant Ahead Of Its Time
Bob Moore, the 90-year-old founder of Bob's Red Mill, was just a few years into the business of milling whole grains at a converted animal feed mill in a Portland, Ore., suburb when he got a visit from some gluten-free Seattleites who had come down with a business proposition: Use his business contacts to help them buy bulk xantham gum, an ingredient used in gluten-free baking to help replicate gluten's elasticity.
This was the early 1980s. Moore had never even heard of celiac disease — a serious autoimmune disorder in which eating the protein gluten damages the small intestine — much less a gluten-free diet. But he made the purchase, sold half to the Gluten Intolerance Group (GIG), and kept this potential market in mind.
When an arsonist burned down the original mill in 1988, Moore realized the new facility he moved into, which was bigger and had separate rooms where gluten-free products could be fully separated from the glutinous, would finally allow him to do more for people like the women from GIG who'd talked to him so many years before.
Though references to illnesses resembling celiac disease date back to the 5th century, it wasn't until 1930 that a possible connection between celiac and wheat was first made. It took decades before gluten-free diets became a widespread treatment for people with celiac disease. Until then, most celiacs were treated with a diet that consisted of up to 200 bananas weekly, as Jill Neimark wrote for NPR.
Options for people with celiac disease or non-celiac gluten sensitivity have been limited until recently. "If you want to imagine what eating dry, dusty soil is like — that's gluten-free bread in the 1990s," says Megan Orpwood Russel, a writer from San Francisco who has been on a gluten-free diet since the '90s and was officially diagnosed with celiac disease 12 years ago. She regularly carried a supply of rice crackers and peanut butter as an emergency snack, because so few people understood what foods contained gluten. Most gluten-free products that existed then "tasted like garbage or nothing," Orpwood Russel says. It wasn't a market most companies were trying to get into.
That's what makes it so surprising that Bob's Red Mill, then a relatively small whole grain manufacturer, did. Today the company sells more than 100 different gluten-free products, which target that market from the time the plants are sown.
"If you're going to grow gluten-free, that's all you're going to do," Moore says. The farmers can't alternate crops of gluten-free millet with wheat or barley, nor can those plants be grown close enough to contaminate the gluten-free crops. They need separate equipment for the crops as well, from harvesters to storage tanks.
"And, yes, we pay more for it," Moore says. "If you're going to have these handling procedures, you're going to charge more for it. And that's OK as long as you don't take advantage of people."
It's become a big business. A full wing of the Bob's Red Mill 325,000-square-foot warehouse is currently dedicated to gluten-free foods. Food safety and quality assurance manager Meghan Keeley says that in the early days of gluten-free foods, "We had so few items they were literally doing it by hand," taking a pipette with a sample and testing it for gluten one at a time.
Machines are needed to help with the process now, and the gluten-free lab runs 22 hours every day. The raw materials are tested on delivery, then again after milling, and at least once more in final form. "Something in its lifetime might get tested up to four times," Keeley says. Under the current guidelines from the Food and Drug Administration, products have to have fewer than 20 parts per million of gluten to be labeled gluten-free.
Keeley explains that in raw form, a random sample might not pick up a "few rogue wheat berries" in the garbanzo splits they use to make garbanzo flour. As the mixtures become more homogenized, it's more likely that the machine would sense any gluten content. If there's gluten to be found, employees are keen to root it out. Bob's Red Mill wants to keep its reputation as one of the more trustworthy companies for people with serious gluten allergies, even if many of those people think the federal standard for gluten should be closer to zero parts per million.
Luckily, because Bob's Red Mill has such a large non-gluten-free business, products that test positive for gluten above the legal amount don't go to waste. "We move it to the conventional line," Moore says. "It's just not going to into a bag labeled gluten-free."
Moore, who became aware of an unmet need for gluten-free earlier than many companies, seems impressed by the tenacity of advocates like GIG who have helped create today's large market for gluten-free foods. Unlike a company that creates a new product, then advertises it to customers to persuade them to buy it, gluten-free foods started almost as a grassroots campaign.
"It's grains we're talking about," says Moore, who considers most plants that can be milled to be grains in their own way. "I'm in the grain business, so it's only logical that I supply them."
On the factory floor, the smell of coconut and almond being packaged into bags of celiac-friendly flour hangs sweetly in the air. The gluten-free world has come a long way from the days of brittle breads that seemed to crumble into dust if left unattended. "I've never tried to sell it," he says of his gluten-free products. "I've offered it."
Tove K. Danovich is a journalist based in Portland, Ore.
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